Refund & Canellation Policy

Dated: 01 Feb 2024

Currency Exchange

Refund Policy:    Refunds are not permitted for currency exchange transactions. Once a currency exchange transaction is completed at our office locations, it cannot be reversed, and no refunds will be issued.

Flight Tickets:

Cancellation Policy:    The cancellation of flight tickets is subject to the policies and terms of the respective airline companies. Customers are advised to review the cancellation policy of the airline at the time of booking.
Refund Policy:    In the event of flight ticket cancellations, refunds will be processed according to the policies of the airline company and our own cancellation policy.
Refund Timeframe:    Refunds for cancelled flight tickets will be processed within 7 working days from the date of cancellation, subject to the terms and conditions of the airline company.

Travel Packages (Umrah, Tour Packages)

Cancellation Policy:    Customers may cancel their travel package bookings, including Umrah and tour packages, subject to our cancellation policy.
Refund Policy:    Upon cancellation of travel packages, partial refunds may be allowed depending on the time of cancellation and the terms outlined in our cancellation policy.
Refund Amount:    The amount of the refund will be determined based on the time of cancellation and any applicable cancellation fees or penalties. Refund Timeframe: Refunds for cancelled travel packages will be processed within a reasonable timeframe, typically within 7-14 working days from the date of cancellation.
Contact Us:    If you have any questions or concerns regarding our cancellation and refund policy, please contact us at:

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